Customer Service

How to Order
ALL PRICES ARE LISTED IN AUSTRALIAN, US DOLLARS, UK POUNDS or EURO'S and can be changed by our currency converter which appears in the upper right hand corner of our home page.

We accept Master Card, Visa, (American Express) and PayPal. Please note if you are finalising with a card, your card statement will state payment has been made to Destni Pty Ltd, which is our parent company.

The security and increasing total acceptance of credit card payment for web transactions leads us to list this as the simple efficient system of payment.

If you have an objection to this method, and sincerely wish to purchase, please contact us by e-mail or phone and we will make alternative arrangements.

To Order
Shop throughout our online store and place the items you wish to purchase into your shopping cart. You may change the quantity of any item in your shopping cart, as well as remove it completely, at any time.

When you have completed all of your shopping, simply fill out and submit the online order form including your credit card number and expiration date.

Shipping rates are variable, if applicaable, mail and shipping charges will be listed before your final checkout. You will then receive an Order Confirmation Number to which you can refer to for tracking purposes. Please include your day time and night time phone number and e-mail address so that we can contact you with any questions regarding your order.

Out of Stock
Occasionally, a product in your order may be out of stock. 

In the event that we are unable to fulfill a product(s) in your order, we will contact you regarding a replacement, provide you with a store credit which can be used on your next order with us, or supply a refund. The store credit is like cash, and you can use the credit note to complete and pay for your order. We will notify you within 24-48 hours if we are unable to fulfill a product(s) and provide you with the above options.

 

Delivery

SHIPPING CHARGES All STANDARD product orders will be dispatched within 48 hours, either via Post, EMS or DHL. Custom orders will be dispatched upon completion.

Where a choice of shipping methods is appropriate, you will be able to choose your preferred option in the cart.

International customers
Please note that we rely on the local postal services of the country of destination and international airspace for a timely delivery of goods,therefore, any unexpected delays are out of our control. All INternational orders are shipped with a traceable cons number. If your order has not arrived within 10 working days, please contact us and we will investigate the whereabouts of your order further. 

 

Returned To Sender Parcels

Please ensure that you fill out your billing and shipping details correctly in order to ensure that your parcel reaches you. Destni Pty Ltd T/As Bali Flags.Com is not responsible for incorrectly filled out address’ which result in your parcel being returned to sender. If you find an error after you have submitted your order, please contact us immediately so that we can amend your address. Please note that returned to sender parcels can take up to 1 month to reach us. We will be unable to reship or refund your order until we have received the returned parcel.

 

Taxes and Duties

We regularly ship to customers worldwide.

The majority of countries, particularly U.S.A., Australia, Japan, Korea, do not charge customs duty on small packages dispatched by air post.

Overall the world is moving towards free trade and we hope and anticipate this trend will continue and accelerate.

For the current time, we will endeavor to assist but cannot accept responsibility for local taxes that may be applied by your government.

 

Privacy and Security
Security
Our goal at Destni Pty Ltd T/As Baliflags.Com is to make your shopping experience safe, convenient and worry free. The privacy and security programs we have installed guarantee your security and excellent shopping experience.

All your personal information is protected by our Secure Server Software (SSL) which fully encrypts and protects all of your personal data (name,address, credit card number) so that it cannot be read by anyone over the internet.

We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, We will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

As Certified Merchant, we have agreed to abide by the principles outlined in the Privacy Policy at the following URL: http://legal.web.aol.com/policy/aolpol/privpol.html. If you have any questions regarding our privacy practices, please contact us.

Privacy
Destni Pty Ltd T/As Baliflags.Com does not sell, rent or disseminate your personal information to other parties. 

Returns and Cancellations


Returns
We guarantee a full money back refund if you are dissatisfied in any way prior to the product being opened. (Notification must be within 7 days of receipt please). We regret we cannot offer a refund once the product has been opened and used. Please note that we are also unable to accept returns on incorrectly ordered products, change of mind, or if you have found the same product for a lower price. It is therefore very important that you place your order carefully. 

If there is any defect in the product on receipt, once opened, then it may be returned to us for a refund at that time. Please send back with the following:-

  • Name
  • Address
  • E-mail
  • Number
  • Order number
  • Reason for return

Please e-mail us at info@baliflags.com so we can inform you where to send and arrange the refund.

Please note we can only refund the total cost of goods, if there are shipping charges to be refunded we will offer you a credit off your next purchase to cover this reimbursement. We will also only be able to refund your order once the product(s) have been returned and received by us. We therefore urge you to contact Customer Services for further instructions regarding your return.

Cancellations
Due to the order processing of our web site we cannot accept cancellations once dispatched. Please make sure you select your products carefully. 

 

Legal Information

All of the information contained in this web site, including the site design, graphics, and text has been copyrighted by Destni Pty Ltd T/As Baliflags.Com. All rights reserved. Any other trademarks, company names, product names, and/or logo set forth in this web site are the property of their respective owners.

Trademarks, brand names, product names, and company names of or related to the products appearing on this web site are the property of their respective owners. Destni Pty Ltd T/As Baliflags.Com does not claim to own any of these trademarks nor claim that Destni Pty Ltd is related to, endorsed by, or in any other way connected or associated with these companies.

Errors and Omissions: We are not responsible for any typographical errors or inaccuracies set forth in this web site. The information, prices, and discounts set forth herein are subject to change without notice.

 

Payment Information

We operate the Secured Socket Layers (S.S.L.) 128bit security system for all on line transactions. Users should have Internet Explorer 5.0 or above, Firefox, Netscape 4.5 or above, in order to access our payment gateway. Our payment gateway is operated by the Commonwealth Bank Australia secure payment. We accept Master Card, Visa, American Express and PayPal. Your statement charge will show the name ‘Destni Pty Ltd’ as the vendor.

The security and increasing total acceptance of credit card payment for web transactions leads us to list this as the simple efficient and secure system of payment. If you have an objection to this method, and sincerely wish to purchase, please contact us by phone or e-mail and we will make alternative arrangements. We will confirm your order by e-mail within one hour. Dispatch details will be e-mailed to you immediately your order is sent.

We also accept Paypal and Paypal express as a payment option, during the checkout process please click on the PayPal button to follow this payment process. PayPal is another safer and secure online payment system, for more details visit the PayPal website.

 

Conditions of Use

Destni Pty Ltd provide their services to you subject to the following conditions. If you visit or shop at baliflags.com, you accept these conditions.

Please read them carefully. It spells out what you can expect from us and what we expect from you.


PRIVACY
Please review our Privacy Notice, which also governs your visit to baliflags.com to understand our practices.   

ELECTRONIC COMMUNICATIONS
When you visit baliflags.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
COPYRIGHT
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Destni Pty Ltd or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Graham Lock (Mng Dir) and Destni Pty Ltd and protected by international copyright laws. All software used on this site is the property of Destni Pty Ltd or its software suppliers and protected by international copyright laws.
DISCLAIMERS AND LIMITATION OF LIABILITY
User expressly agrees that use of this website is at User’s sole risk. Neither Graham Lock, Destni Pty Ltd or Baliflags.Com nor its affiliates, nor any of their officers, directors, or employees, agents, third-party content providers, merchants, sponsors, licensors (collectively, “Providers”), or the like, warrant that this site will be uninterrupted or error-free; nor do they make any warranty as to the results that may be obtained from the use of our products, or as to the accuracy, reliability, or currency of any information content, service, or merchandise provided through our web site www.baliflags.com. 

This site is provided by Destni Pty Ltd on as “as is” and “as available” basis. Destni Pty Ltd makes no representations or warranties of any kind, express or implied, as to the operation of the site, the information, content, materials or products, included on this site. To the full extent permissible by applicable law, Destni Pty Ltd disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose. Destni Pty Ltd will not be liable for any damages of any kind arising from the use of this site, or from any products purchased from this site, including but not limited to direct, indirect, incidental punitive and consequential damages. No oral advice or written information given by Destni Pty Ltd nor its affiliates, nor any of their officers, directors, employees,agents, providers, or the like, shall create a warranty; nor shall user rely on any such information or advice.

Destni Pty Ltd. reserves the right to change any advertised price before accepting an order and the mere display of our products for sale on this web site does not guarantee that we will be able to fulfill your order or that we will be able to accept your order. All products are subject to availability and may be withdrawn at any time. If we are unable to fulfill your order, you will be offered an alternative or given a refund for the unavailable product.

LICENSE AND SITE ACCESS
baliflags.com, Bali Flags, Baliflags and other marks indicated on our site are trademarks of Destni Pty Ltds or its subsidiaries, in many countries, and other Baliflags graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of Destni Pty Ltd or its subsidiaries. Destni Pty Ltd T/As Baliflags.Com trademarks and tradedress may not be used in connection with any product or service that is not Destni Pty Ltd T/As Baliflags.Com, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Destni Pty Ltd T/As Baliflags.Com. 

YOUR ACCOUNT
Destni Pty Ltd does sell products for children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use our website payment gateway only with involvement of a parent or guardian. Destni Pty Ltd and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
PRODUCT DESCRIPTIONS & RRPs
Destni Pty Ltd and its affiliates attempt to be as accurate as possible. However, we do not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by us is not as described, your sole remedy is to return it in unused condition.
APPLICABLE LAW
This site is created and controlled by Destni Pty Ltd.

As such, the laws of Australia will govern these disclaimers, terms and conditions, without giving effect to any principles of conflicts of laws. Destni Pty Ltd reserves the right to make changes to its site and these disclaimers, terms and conditions at any time. User hereby irrevocably and unconditionally consents to submit to the exclusive jurisdiction of the courts of Australia for any litigation arising out of or relating to use of or purchase made through our web site www.baliflags.com (and agrees not to commence any litigation relating thereto except in such courts), waives any objection to the laying of venue of any such litigation in the Australian Courts and agrees not to plead or claim in any Australian Court that such litigation brought therein has been brought in an inconvenient forum.

SITE POLICIES, MODIFICATION, AND SEVERABILITY
Please review our other policies, all contained under Customer Service, posted on this site. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.