Customer Service
ALL PRICES ARE LISTED IN AUSTRALIAN, US DOLLARS, UK POUNDS or EURO'S and can be changed by our currency converter which appears in the upper right hand corner of our home page.
We accept Master Card, Visa, (American Express) and PayPal. Please note if you are finalising with a card, your card statement will state payment has been made to Destni Pty Ltd, which is our parent company.
The security and increasing total acceptance of credit card payment for web transactions leads us to list this as the simple efficient system of payment.
If you have an objection to this method, and sincerely wish to purchase, please contact us by e-mail or phone and we will make alternative arrangements.
When you have completed all of your shopping, simply fill out and submit the online order form including your credit card number and expiration date.
Shipping rates are variable, if applicaable, mail and shipping charges will be listed before your final checkout. You will then receive an Order Confirmation Number to which you can refer to for tracking purposes. Please include your day time and night time phone number and e-mail address so that we can contact you with any questions regarding your order.
In the event that we are unable to fulfill a product(s) in your order, we will contact you regarding a replacement, provide you with a store credit which can be used on your next order with us, or supply a refund. The store credit is like cash, and you can use the credit note to complete and pay for your order. We will notify you within 24-48 hours if we are unable to fulfill a product(s) and provide you with the above options.
Delivery
SHIPPING CHARGES All STANDARD product orders will be dispatched within 48 hours, either via Post, EMS or DHL. Custom orders will be dispatched upon completion.
Where a choice of shipping methods is appropriate, you will be able to choose your preferred option in the cart.
Returned To Sender Parcels
Please ensure that you fill out your billing and shipping details correctly in order to ensure that your parcel reaches you. Destni Pty Ltd T/As Bali Flags.Com is not responsible for incorrectly filled out address’ which result in your parcel being returned to sender. If you find an error after you have submitted your order, please contact us immediately so that we can amend your address. Please note that returned to sender parcels can take up to 1 month to reach us. We will be unable to reship or refund your order until we have received the returned parcel.
Taxes and Duties
We regularly ship to customers worldwide.
The majority of countries, particularly U.S.A., Australia, Japan, Korea, do not charge customs duty on small packages dispatched by air post.
Overall the world is moving towards free trade and we hope and anticipate this trend will continue and accelerate.
For the current time, we will endeavor to assist but cannot accept responsibility for local taxes that may be applied by your government.
Privacy and Security
All your personal information is protected by our Secure Server Software (SSL) which fully encrypts and protects all of your personal data (name,address, credit card number) so that it cannot be read by anyone over the internet.
We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, We will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
As Certified Merchant, we have agreed to abide by the principles outlined in the Privacy Policy at the following URL: http://legal.web.aol.com/policy/aolpol/privpol.html. If you have any questions regarding our privacy practices, please contact us.
Returns
If there is any defect in the product on receipt, once opened, then it may be returned to us for a refund at that time. Please send back with the following:-
- Name
- Address
- Number
- Order number
- Reason for return
Please e-mail us at info@baliflags.com so we can inform you where to send and arrange the refund.
Please note we can only refund the total cost of goods, if there are shipping charges to be refunded we will offer you a credit off your next purchase to cover this reimbursement. We will also only be able to refund your order once the product(s) have been returned and received by us. We therefore urge you to contact Customer Services for further instructions regarding your return.
Legal Information
All of the information contained in this web site, including the site design, graphics, and text has been copyrighted by Destni Pty Ltd T/As Baliflags.Com. All rights reserved. Any other trademarks, company names, product names, and/or logo set forth in this web site are the property of their respective owners.
Trademarks, brand names, product names, and company names of or related to the products appearing on this web site are the property of their respective owners. Destni Pty Ltd T/As Baliflags.Com does not claim to own any of these trademarks nor claim that Destni Pty Ltd is related to, endorsed by, or in any other way connected or associated with these companies.
Errors and Omissions: We are not responsible for any typographical errors or inaccuracies set forth in this web site. The information, prices, and discounts set forth herein are subject to change without notice.
Payment Information
We operate the Secured Socket Layers (S.S.L.) 128bit security system for all on line transactions. Users should have Internet Explorer 5.0 or above, Firefox, Netscape 4.5 or above, in order to access our payment gateway. Our payment gateway is operated by the Commonwealth Bank Australia secure payment. We accept Master Card, Visa, American Express and PayPal. Your statement charge will show the name ‘Destni Pty Ltd’ as the vendor.
The security and increasing total acceptance of credit card payment for web transactions leads us to list this as the simple efficient and secure system of payment. If you have an objection to this method, and sincerely wish to purchase, please contact us by phone or e-mail and we will make alternative arrangements. We will confirm your order by e-mail within one hour. Dispatch details will be e-mailed to you immediately your order is sent.
We also accept Paypal and Paypal express as a payment option, during the checkout process please click on the PayPal button to follow this payment process. PayPal is another safer and secure online payment system, for more details visit the PayPal website.
Conditions of Use
Destni Pty Ltd provide their services to you subject to the following conditions. If you visit or shop at baliflags.com, you accept these conditions.
Please read them carefully. It spells out what you can expect from us and what we expect from you.
PRIVACY
This site is provided by Destni Pty Ltd on as “as is” and “as available” basis. Destni Pty Ltd makes no representations or warranties of any kind, express or implied, as to the operation of the site, the information, content, materials or products, included on this site. To the full extent permissible by applicable law, Destni Pty Ltd disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose. Destni Pty Ltd will not be liable for any damages of any kind arising from the use of this site, or from any products purchased from this site, including but not limited to direct, indirect, incidental punitive and consequential damages. No oral advice or written information given by Destni Pty Ltd nor its affiliates, nor any of their officers, directors, employees,agents, providers, or the like, shall create a warranty; nor shall user rely on any such information or advice.
Destni Pty Ltd. reserves the right to change any advertised price before accepting an order and the mere display of our products for sale on this web site does not guarantee that we will be able to fulfill your order or that we will be able to accept your order. All products are subject to availability and may be withdrawn at any time. If we are unable to fulfill your order, you will be offered an alternative or given a refund for the unavailable product.
As such, the laws of Australia will govern these disclaimers, terms and conditions, without giving effect to any principles of conflicts of laws. Destni Pty Ltd reserves the right to make changes to its site and these disclaimers, terms and conditions at any time. User hereby irrevocably and unconditionally consents to submit to the exclusive jurisdiction of the courts of Australia for any litigation arising out of or relating to use of or purchase made through our web site www.baliflags.com (and agrees not to commence any litigation relating thereto except in such courts), waives any objection to the laying of venue of any such litigation in the Australian Courts and agrees not to plead or claim in any Australian Court that such litigation brought therein has been brought in an inconvenient forum.